Pause
Were you expecting it?
Unexpected invoices, sign-in requests, shared files, and urgent payment messages deserve extra caution.
Email safety
What to do when an email is held for review.
An email quarantine notice is a reason to pause—not proof that a message is safe or dangerous. Use a few simple checks and ask for help when anything feels uncertain.
A safer way to decide
Slow down before you release or interact with a message.
The exact controls and options depend on your organization’s private email-security setup. These general questions help you make a safer decision without exposing those details.
Verify
Confirm another way.
Contact the sender using a phone number or address you already trust—not information supplied in the questionable message.
Ask
Get help when unsure.
Use your organization’s approved support or security contact. Do not forward suspicious attachments or share credentials.
Common warning signs
Trust the context, not just the display name.
- • The request is unexpected or unusually urgent.
- • The sender asks for credentials, payment, or confidential information.
- • The message changes a familiar payment or approval process.
- • The link, attachment, or sign-in request does not match the situation.
When in doubt, leave the message held and ask.
A short delay is safer than releasing a message you cannot confidently verify.